Wednesday, August 29, 2018

Bookworm Books

Bookstore: Bookworm Books

Location: Kennewick, Washington

The Official Patter: "Serving the Tri-Cities since 1974, we are a community staple. We sell new and used books, and encourage all bookworms to come on in and grab a great read. The Bookworm first opened in Richland and is now owned by Cindy and Mark Bitzer who are the the third owners. Cindy started as an employee in 2005 and bought the business with her husband in 2009 when the previous owner decided to retire. Being readers and fellow book lovers helps Bitzer and her employees make suggestions to customers looking for something new to try. Bookshelves hold many of the 250,000 books the Bookworm carries in stock. Comfortable chairs are arranged to give customers a chance to peruse their selections."

Why I Love Them: Bookworm Books is kind of an odd choice for me to include, mainly because I have dealt with them only the once, but it was so memorable, and they went over and above what I expect of a bookstore that they deserve to be featured here, even if our acquaintance to date is fleeting. From their pictures online they look like a wonderful little store, much like Books and Company in Oconomowoc. The kind of store that feels like one you'd stumble on during vacation, but also perfectly suited to cater to their local customers. I'm a huge fan of Patricia Briggs and seeing as her Mercy Thompson books are set in the Tri-Cities I like to think that Mercy herself has stopped by occasionally to pick up a book, we all know how much she hates large malls and Bookworm Books is in a cozy little L-shaped strip mall.

Best Buy: And it is because of Patricia Briggs that I reached out to Bookworm Books. On her 2016 book tour promoting Fire Touched Patty and her much missed husband Mike took ill and much of the tour was called off. Therefore she never made it to Murder By The Book and I was at loose ends as to where to get my signed copy. Thanks to NetGalley my buying patterns with my favorite authors have changed over the years because I usually have read an ARC of their recent books and then have the luxury of buying a signed copy online instead of racing to my Barnes and Noble on release day to devour the most recent story. And yes, this IS how it used to be, just ask my Dad who ran out to get me Patty's Fair Game when I was sick. That book literally healed me people! But back to Fire Touched. I saw she still had a signing coming up at Bookworm Books and being as it's near Patty's house I figured, even if she's sick she'll probably eventually show up and sign stock. Well the event went on but because of some snafu my copy was only signed, not inscribed. Instead of writing me an apology about this fact they instead had the store manager send the book to Patty who then resigned it and even did a coyote doodle! And they still apologized! Because having to send the book to Patty meant there was a delay in getting the book to me. I was literally sitting at my computer jaws gaping when they sent me this email. They were apologizing for fixing a problem that most bookstores would have just made me accept. But they "wanted to make sure it was signed as [I] requested." Seriously Bookworm Books, above and beyond, standing ovation here! Get on your feet people and give them the respect they deserve! 


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